Privacy Policy

1. Our Commitment to Privacy

Inspiring Choices ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your personal information.

2. What Information We Collect

When you submit an enquiry or pricing guide request through this website, we may collect:

• Your name
• Your phone number and/or email address
• The therapy or service you are enquiring about
• Your general location or suburb
• Any additional information you voluntarily provide in the enquiry form
• IP-derived location data (approximate only, not precise)
• Browser and device type (collected automatically via analytics tools)

We collect health-related information only where you voluntarily disclose it as part of your clinical care. Sensitive health information is handled with the highest level of confidentiality.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiry or pricing guide request
• Schedule appointments or consultations
• Provide clinical care and follow-up support
• Send appointment reminders (with your consent)
• Improve our website and services through anonymised analytics

We will never use your information for unsolicited marketing without your explicit consent.

4. How Long We Retain Your Data

Enquiry and lead data collected through this website is retained for a period of three (3) years, after which it is securely deleted. Clinical health records are retained in accordance with Queensland Health Records legislation (typically 7 years for adults, or until the patient turns 25 for minors).

5. Disclosure to Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating this website and our clinic (e.g. appointment software, email delivery services), strictly for those purposes and under confidentiality obligations. We may also disclose information where required by law.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website uses HTTPS encryption and our clinical records are stored in secure, access-controlled systems.

7. Access and Correction

You have the right to access the personal information we hold about you and to request correction of any inaccuracies. To make a request, please contact us at the details below.

8. Requesting Deletion

You may request the deletion of your personal information at any time (subject to any legal obligations to retain records) by emailing us at info@inspiredchoices.com.au.

9. Cookies & Analytics

This website may use analytics tools (such as Google Analytics) that collect anonymised data about how visitors use our site. These tools use cookies. You can disable cookies in your browser settings; this will not affect your ability to enquire with us.

10. Contact Us

For any privacy-related enquiries, access requests, or complaints, please contact our Privacy Officer:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).